PC Troubleshooting

PC Common Errors

Error: EndNote Setup asks for a Product Key 

EndNote product key installation prompt

Be sure:

  • You have downloaded the UTSA Licensed installer from http://asap.utsa.edu
  • You have the license.dat file opened in the background when you run the installer
    • Double click "license.dat"

EndNoteX9 folder (in Downloads folder)

  • Windows will ask "How do you want to open this file", click the dropdown arrow on the right side of the window and select Notepad from the list of programs

Open With... dialog

  • A Notepad window will open with the license information, now try running the EndNote install file againNotepad window with EN license info

EndNote Support & Training