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EndNote

PC Troubleshooting

PC Common Errors

Error: EndNote Setup asks for a Product Key 

Be sure:

  • You have downloaded the UTSA Licensed installer from http://asap.utsa.edu
  • You have the license.dat file opened in the background when you run the installer
    • Double click "license.dat"

  • Windows will ask "How do you want to open this file", click the dropdown arrow on the right side of the window and select Notepad from the list of programs

  • A Notepad window will open with the license information, now try running the EndNote install file again

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