- Process & Guidelines
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- Featured: Diversity & Inclusion
- Featured: Professional Development Resources for Remote Library Workers
- Adaptability
- Communication
- Critical Thinking
- Customer Service
- Emotional Intelligence
- Innovation
- Knowledge of Library Services & Resources
- Leadership
- Organizational Awareness
- Personal Organizational Skills
- Teamwork
- Technological Literacy
- Conferences & Online Courses
- Accessing Resources
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- Professional Development Bookshelf
Featured: Diversity & Inclusion
Fosters an inclusive, affirming, and respectful climate through cultural empathy and generational understanding.
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Diversity and Inclusion Curated CollectionOnline Courses - LinkedIn Learning Collection
4 courses: 4 minutes to 1 hour
Curated by the Diversity and Inclusion Advisory Committee, this collection offers resources to develop and sustain a commitment to inclusive excellence by the UTSA Libraries and Museum. -
Managing a Diverse TeamOnline Course – LinkedIn Learning
1 hour 20 minutes
This course equips you with knowledge and strategies to help you successfully manage, counsel, and lead a diverse team. -
Your Role in Workplace DiversityOnline Course – UT System Learning Zone
30 minutes
This class teaches active listening skills, how to adapt your speech and reactions to support a more inclusive work environment and how to deal with challenging situations. You will learn how to embrace diversity to improve the organization.
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Achieving diversity: a how-to-do-it manual for librariansBook
Author: Barbara Dewey
245 pages
50+ librarians discuss their approaches to diversity as well as practical strategies for achieving your goals. This book also includes a number of documents such as recruitment materials and programming plans.
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Diversity and Inclusion in the VA WorkforcePowerPoint Presentation
This PowerPoint aims to strengthen your understanding of diversity and your sensitivity to issues concerning diversity. It has tools to help lead to a more inclusive work environment. -
Implicit Bias PowerPoint Presentation for Search CommitteesPowerPoint Presentation (.pdf)
Written by Dr. Myron Anderson, UTSA's Vice President for Inclusive Excellence, this PowerPoint aims to help you recognize unconscious bias and develop safeguards to combat bias during the hiring process.
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Unconscious Bias: Stereotypical Hiring PracticesTED talk
11 minutes
Gail Tolstoi-Miller discusses how to use her "So What?" self-check test to challenge unconscious bias during the hiring process. -
Cultural Intelligence - UTSA Faculty & Staff Online LearningOnline Course - UTSA's Office of Inclusive Excellence
Microtrainings: 3 minutes to 1 hour
A collection of videos on a wide variety of topics including implicit bias, power, privilege, LGBTQ+ concepts, intersectionality, and microaggression that will help improve one's ability to engage with people different from them and create a more culturally inclusive campus.
Featured: Professional Development Resources for Remote Library Workers
In response to a global public health crisis, many libraries have had to transition their staff to working remotely. In order to continue to support the professional development goals of these remote workers, the Professional Development Committee has compiled a list of no cost webinars and online courses on a variety of academic library topics.
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Free Webinars and Training for Academic Library WorkersGoogle Document
Compiled for academic library workers, this list of free webinars and online courses covers a wide range of topics including distance learning, accessibility, copyright, instruction, and others. Be sure to check back for updates! -
ACRL's Pandemic Resources for Academic Libraries LibGuideWebsite
This resource guide was created by ACRL to support the academic and research library community during a global public health crisis. The guide features no cost resources for distance education and engagement, professional development, and up-to-date information from public health officials. -
Establishing Effective Virtual TeamsOnline Course - UT System Learning Zone
30 minutes
In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote management and tactics for communication, assessment, and meetings for virtual teams. -
Contributing as a Virtual Team MemberOnline Course - UT System Learning Zone
18 minutes
In this course, you'll learn how to develop the skills you need to show team leadership and be an effective member of a virtual team. You’ll explore personal traits that are useful when working on a team remotely. You’ll also learn strategies to stay connected with other team members, and ways to manage your time and overcome the challenges associated with managing teams remotely. -
Facing Virtual Team ChallengesOnline Course - UT System Learning Zone
27 minutes
In this course, you'll learn how to handle challenges facing your team, and how to evaluate your own style.
Adaptability
Anticipates and adapts to change and challenges effectively. Demonstrates flexibility and a willingness to learn new skills. Embraces and adapts to change with curiosity and enthusiasm.
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Change ManagementOnline Course – LinkedIn Learning
1 hour 40 minutes
This course helps you prepare, manage, and support the change process, outlining the five phases involved and the eight competencies required for success. -
Embracing ChangeOnline Course – LinkedIn Learning
11 minutes
This course explains how you can harness the power of change and benefit those around you by avoiding quick reactions, adopting a positive attitude, and developing a 30-day plan to integrate change. -
Handling Workplace Change as an EmployeeOnline Course – LinkedIn Learning
2 hours
This course explains why we struggle with change, and shares many practical techniques that can help you manage—and even thrive—in a world of constant change. -
Navigating through Changes and Conflicts in ProjectsOnline Course – UT System Learning Zone
28 minutes
In this course, you'll learn how to handle it when someone requests a change to the project, how to create a plan for communicating with stakeholders, and approaches for dealing with conflicts that arise. -
Organizations Change So Get ReadyOnline Course – UT System Learning Zone
30 minutes
In this course, you'll explore organizational change and the typical events that can trigger it. A change in your work situation – whether good or bad – can create a period of uncertainty, stress, and anxiety while you adjust. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get back on track sooner.
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Adaptability: The art of winning in an age of uncertaintyE-book
Author: Max McKeown
232 pages
In a series of powerful rules, Max McKeown explores how to increase the adaptability of you and your organization to create winning positions. -
Who Moved My Cheese?Book
Author: Johnson, Spencer
94 pages
This book is about adjusting attitudes toward change in life, especially at work. Change occurs whether a person is ready or not, but the author affirms that it can be positive. His principles are to anticipate change, let go of the old, and do what you would do if you were not afraid.
Communication
Ability, through both verbal and written methods, to provide concise, timely, professional, and accurate information, internally and externally.
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How Culture Impacts CommunicationOnline Course - UT System Learning Zone
30 minutes
With so much business happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging. In this course, you'll learn about the importance of achieving a proper mindset for cross-cultural communication. You'll explore aspects of cultures that affect how people communicate across cultural boundaries. You'll learn also considerations for speaking and writing in cross-cultural environments. -
Simply Said: Communicating Better at Work and BeyondE-book – UT System Learning Zone
An all-encompassing resource to improving your communication, this book connects skills with scenarios and purpose to help you hear and be heard, and provides comprehensive guidance toward getting your message across, and getting the results you want. -
Skills for Communication SuccessOnline Course – UT System Learning Zone
2 hours 10 minutes
This learning path highlights the many facets of interpersonal communication. You'll see how communication that's rooted in clear intention and emotional intelligence builds trust. You'll explore how various communication methods can help you make different points in different ways. You'll learn what it means to be a receptive communicator – how you have to master not just giving a message but receiving one as well. And finally, you'll examine the workplace communication issues that often prove to be most tricky to deal with, and how you can successfully navigate them. -
Effective Business WritingOnline Course – UT System Learning Zone
1 hour 50 minutes
This learning path covers the principles of effective writing for business. It explains the importance of writing with your audience and purpose in mind, and how to select the appropriate tone for your messages. It also teaches techniques for writing clearly and concisely, including how to organize content to increase reader comprehension. In addition, this path highlights considerations for proofreading and editing - key stages in the writing process. -
Resolving Workplace ConflictOnline Course – UT System Learning Zone
25 minutes
In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. -
The Art of FeedbackOnline Course – UT System Learning Zone
1 hour 25 minutes
In this learning path, you'll learn techniques to help you deliver or receive feedback in a way that's offers value and helps professional growth.
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What's Your Presentation Persona? Discover Your Unique Communication Style and Succeed in Any ArenaE-book
Author: Scott Schwertly & Sunday Mancini
288 pages
A practical guide based on a proprietary skill assessment tool -- a Myers-Briggs for presenters -- that provides tips and strategies that address the core element for becoming a successful presenter.
Critical Thinking
Ability to define a problem, assess the accuracy and importance of evidence, and make reasoned and accurate judgements.
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Developing Your Critical Thinking SkillsOnline Course – UT System Learning Zone
1 hour 27 minutes
Critical thinking is key to becoming aware of thought processes and differentiating between facts and opinions. In this path, you’ll learn how apply critical thinking skills when facing assumptions and arguments and drawing conclusions. -
How to Act Quickly Without Sacrificing Critical ThinkingArticle – Harvard Business Review
1400 words
This article describes three strategies to practice reflective urgency – the ability to bring conscious, rapid reflection to the priorities of the moment. -
Facing Problems and Making DecisionsOnline Course – UT System Learning Zone
1 hour 37 minutes
In this learning path, you’ll learn how to frame business problems, get to their root causes, and identify solutions. You’ll also learn how to select and implement decisions effectively.
Customer Service
Provides professional, helpful and efficient service to library users. Ability to create library experiences that are high quality, consistent, and robust regardless of users’ location, access methods, or objectives.
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Customer ServiceWebsite – WebJunction
This collection of resources features up to date webinars, news, recordings, articles, and documents about customer service within a library setting. -
Customer Service FoundationsOnline Course – LinkedIn Learning
1 hour 23 minutes
In this course you will learn how to make your customers feel valued, how to deliver outstanding customer service, and keep them coming back to the library. -
Customer Service in LibrariesWebsite – American Library Association
This website provides information on ethics and behavior guidelines for library employees as well as provides a bibliography of print and online resources concerning customer service. -
Ten Common Customer-Service MistakesArticle – Public Libraries
1374 words
This article highlights ten common customer service mistakes and offers advice on how to avoid them.
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Customer Service in Academic LibrariesE-book
Author: Steven Mossop
153 pages
This book examines customer service in an academic library setting and focuses on relationship-building, meeting customer needs, marketing, and communication. -
Perfect Phrases for Customer Service, 2nd EditionE-book
Author: Robert Bacal
256 pages
This book readies staff with phrases for every type of customer service situation.
Emotional Intelligence
Ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.
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Emotional Intelligence – Developing Strong “People Skills”Article – Mind Tools
1400 words
This article is a basic introduction to Emotional Intelligence in the workplace. It covers definitions, first steps for emotional intelligence training, and includes a 2-minute video. -
Achieving Emotional IntelligenceOnline Course – UT System Learning Zone
1 hour 20 minutes
In this series of courses, you’ll learn how to develop and apply emotional intelligence internally, with others, and in the workplace. -
Developing Emotional IntelligenceOnline Course – UT System Learning Zone
24 minutes
This course provides practical, positive techniques for promoting and improving emotional intelligence as a leader within your work environment. -
How Emotionally Intelligent Are You? Boosting Your People SkillsQuiz – Mind Tools
10 Minutes
This quiz will help you identify what areas you can work on to improve your emotional intelligence at work.
Innovation
Ability to think creatively and innovatively about new ways to serve users. Fosters a culture that’s friendly to risk-taking and failure.
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Creativity in the WorkplaceOnline Course – UT System Learning Zone
1 hour 14 minutes
These courses cover the personal barriers to creativity and offers individuals strategies for overcoming them. It also outlines the conditions for creativity to flourish in the workplace. In addition, it describes methods for building on ideas and verifying their workability within the context of an organization.
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Perfect Phrases for Creativity and InnovationE-book
Author: Karen Eriksen
176 pages
Perfect Phrases for Creativity and Innovation provides hundreds of ready-to-use phrases for building the kind of exciting, solution-driven work environment that turns average companies into industry leaders. From creating powerful teams to prioritizing ideas to rewarding success, this hands-on guide offers the language and proven tools to help you:
- Jump-start your own creativity
- Trigger whole-brain, divergent thinking in your employees
- Inspire teams to collaborate in new, effective ways
- Transform every team into an innovation machine
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The Power of Strategy Innovation: A New Way of Linking Creativity and Strategic Planning to Discover Great Business Opportunities, Revised EditionE-book – UT System Learning Zone
Authors: Robert E. Johnston, Jr. & J. Douglas Bate
334 pages
Applicable to any organization in any industry, this book presents a Discovery Process for staging, aligning, exploring, creating, and mapping paths between analytical, numbers-oriented, day-to-day planning and market-centric, discovery-driven, forward-thinking innovation.
Knowledge of Library Services & Resources
Ability to identify and help others find and use the library’s services and resources - both physical and digital.
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WebJunctionOnline Courses
There is a course catalog and webinars that are all available to anyone working in the UTSA Libraries. Simply make an account and sign up for the courses that interest you. -
Alternative Basic Library Education (ABLE)Online Courses
This free program is part of WebJunction and provides courses on collection development, technical services, and public services. -
UTSA's LibGuidesWebsite
We have many resources to refresh your memory or teach you the basics if you are new to library work. Of particular notice are the Library of Congress Classification LibGuide and Library Lingo LibGuide.
Leadership
Ability to set and model high-performance standards characterized by integrity, and to earn trust and respect of others by coaching, inspiring, motivating, mentoring, delegating, and empowering teams of people.
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Developing Leadership SkillsOnline Course – UT System Learning Zone
2 hours 36 minutes
This learning path prepares individuals to develop and apply these skills in the context of their own experience, and ultimately integrate them into their own work environment. -
Building a Leadership Development PlanOnline Course – UT System Learning Zone
30 minutes
In this course, you'll learn about how to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. You'll also learn about practical approaches for setting objectives, identifying appropriate actions, and sustaining your leadership development plan. -
Leading Your Team Through ChangeOnline Course – UT System Learning Zone
30 minutes
In this course, you'll learn about types of resistance and obstacles to change and how to overcome them in a collaboration. -
Bill George on Self Awareness Authenticity and LeadershipOnline Course – Lynda.com
22 minutes
This course helps you to examine your strengths and weaknesses, solicit honest feedback, and become more authentic in how you behave and lead. -
Leveraging Team Leadership SkillsOnline Course – UT System Learning Zone
3 hours 10 minutes
In this learning path, you'll learn how to establish and develop an effective team by fostering communication and collaboration and effectively managing conflicts. You'll also learn about requirements of leading cross-functional teams. -
7 Steps to a Truly Effective Leadership StyleArticle - Forbes
1314 words
This article highlights seven steps to selecting the best leadership style for you, with tips for putting those steps into action.
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Leadership and Self-Deception: Getting Out of the BoxE-book
Author: The Arbinger Institute
240 pages
This book uses an entertaining story about an executive facing challenges at work and at home to expose the precise psychological processes that conceal our true motivations and intentions from us and trap us in a “box” of endless self-justification. The book’s central insight—that the key to leadership lays not in what we do, but in who we are—has proved to have powerful resonances not only for organizational leadership, but in readers’ personal lives as well.
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Building and Leading TeamsE-book – UT System Learning Zone
Author: MIT Sloan Management Review
60 pages
In this collection of articles from MIT Sloan Management Review, you'll discover the best ways to lead a team, and how managers identify the best individuals for specific positions--as well as the best methods for working with their groups.
Organizational Awareness
Knowledge of the culture and structure of UTSA and the UTSA Libraries, and commitment to supporting their missions. Understands and supports the library’s role in providing access to information.
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A Vision for UTSA - Strategic Planning Themes and InitiativesWebsite
UTSA: San Antonio’s University of the Future
President Eighmy has outlined a vision for UTSA as San Antonio’s university of the future, producing graduates who tackle the grand challenges of today’s world.
A set of institutional themes and initiatives form the vision framework. President Eighmy is seeking the collective wisdom of the university community through a series of dialogues around these visionary ideas. -
About UTSAWebsite
The UTSA About page has general information about our history, leadership, and campuses, as well as our mission, vision, and core values. -
UTSA TodayWebsite
UTSA's Online News Publication -
About UTSA LibrariesWebsite
UTSA Libraries about page has information on our history, facts, strategic plan, library policies, and collections information. -
Library Organizational ChartPDF
The library’s organizational chart will help you familiarize yourself with the names of library staff and find out who to contact for needs across the organization.
Personal Organizational Skills
Ability to identify and prioritize work needs, practice sound time management, and work productively to fulfill the needs of library users, staff, and the university.
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Time Management and ProductivityOnline courses – UT System Learning Zone
6 minutes to 30 minutes
This learning path is aimed at anyone who needs and wants to develop their time management skills.
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Time Management and Organizational SkillsPowerPoint Presentation
Indiana University Bloomington – Indiana Institute on Disability and Community
Self-paced PowerPoint with concise tips on time management and organization skills. Could be used for group training.
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Everything's OrganizedE-book
Author: Lisa Kanarek
191 pages
Whether you're a manager in a big corporation or a small business owner, Everything's Organized will help you get ahead, take control over projects, and even maintain balance in your life. -
Procrastination : Why You Do It, What to Do About It NowE-book
Author: Jane B. Burka and Lenora M. Yuen
322 pages
The authors offer a practical, tested program to overcome procrastination by achieving set goals, managing time, enlisting support, and handling stress. Burka and Yuen even provide tips on living and working with the procrastinators you may know. -
Time ManagementE-book
Author: Brian Tracy
139 pages
This guide reveals 21 proven time management techniques you can use immediately to gain two or more productive hours every day.
Teamwork
Works constructively and collaboratively with others to achieve the team’s and organization’s goals and objectives. Contributes to a problem-solving environment and works toward mutually acceptable solutions.
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Cultivating Collaboration: Don't Be So Defensive!TED talk
15 minutes
Former judge, Jim Tamm, talks about his experiences improving teamwork. -
Helping Your Team Find Work-Life Balance During Stressful TimesUTSA Training and Development Course
PD 0155
1 hour
During difficult times many employees experience higher levels of stress. This important session will provide supervisors, managers, and HR professionals with practical strategies to help them to encourage individuals to live more balanced lifestyles so they can remain healthy and productive. -
Optimizing Performance on a TeamOnline Course - UT System Learning Zone
2 hours
These classes will equip you with the approach, strategies, and skills to excel as a member of a team, and to maximize your role in achieving the team's goals. -
The Silo Mentality: How To Break Down The BarriersArticle – Forbes
1273 words
This article explains what silos are and how to break them down to increase team effectiveness. -
Leading a Cross-functional TeamOnline Course – UT System Learning Zone
32 minutes
In this course, you'll learn about the benefits of cross-functional teams, the various development stages of cross-functional teams, the key abilities a cross-functional leader should have, and the best practices for cross-functional team success. -
Team BuildingWebsite - Management Study Guide
This collection of articles covers team building topics including team development, conflict management, effective communication, goal-setting, and the role of a team leader.
Technological Literacy
Basic computer skills and an ability to identify technological issues. Knowledge of internal policies for information security and assurance. Basic understanding of the technology, software, and terminology used in the libraries. Awareness of changes in the technology landscape and willingness to adapt as necessary.
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Excel 2019 Essential TrainingOnline Course - LinkedIn Learning
2 hours 8 minutes
In this course you will learn how to enter data, organize data, perform calculations with simple functions, work with multiple worksheets, format the appearance of data and cells, build charts, and create PivotTables. -
Access Basics for Excel UsersOnline Course - LinkedIn Learning
27 minutes
This course is designed to help Excel users make the jump to Access and create their own simple databases. -
Microsoft Access Essential Training (Office 2021/LTSC)Online Course - LinkedIn Learning
4 hours 38 minutes
Learn how to build Access databases to store and retrieve your data more efficiently. This course covers the concepts behind relational databases, building tables, defining the relationships between tables, using queries to find and filter data, and building interfaces for the database from forms. -
Google Drive: Navigating, Storing & Creating DocumentsOnline Course - UT System Learning Zone
10 modules - 40 minutes total
Google Drive is a cloud-based storage solution that allows you to store and access files. These courses will teach you the basics of importing files and creating new documents. -
SharePoint Online Essential Training: The BasicsOnline Course - LinkedIn Learning
2 hours
This course covers the essential skills you will need to work with SharePoint Online including navigation, use of team and communication sites, editing and coauthoring documents, working with lists, integration with Microsoft 365, and document storage. -
Windows 10 Essential TrainingOnline Course - LinkedIn Learning
3 hours 25 minutes
This comprehensive course can help you work effectively with Windows 10 operating system. In this course learn operating system basics such as: managing files and folders; using apps that come with Windows; browsing the web, working with email, calendar, and contacts; customizing Windows; and adjusting display preferences and account settings. -
Microsoft Windows 10 - End UserOnline Course - UT System Learning Zone
20 modules - 13 hours 45 minutes total
With the release of Windows 10, Microsoft has provided an operating system platform rich with new features and improvements to existing applications. Windows 10 includes improvements in the user experience, along with a number of 'under-the-hood' enhancements. This learning path will provide you with an overview of the Windows 10 new look, as well how to configure and customize the new features available. -
Using Microsoft Teams and Outlook Together: Maximizing ProductivityOnline Course - LinkedIn Learning
49 minutes
In this course, discover how to use Microsoft Teams and Outlook together to increase collaboration and maximize productivity. Learn about managing calendars, creating meetings and appointments, and the features of private and group chats. Explore the overlapping tools provided in both programs and which type of communication is best accomplished with each application.