If you're on a UTSA computer and are experiencing problems accessing the Cambridge Structural Database, please contact your librarian or Dr. Arman. The CSD Web version requires versions of Java and Flash that are sometimes not installed on campus computers by OIT. The Libraries make every effort to ensure that computers are updated with the correct version, but if you are having difficulties, please let the Libraries know by chatting with us or emailing your librarian.
Watch the video below on how to update Java for your personal computer:
One issue that users have noticed is that the CSD Web version will time out and stop loading. The servers that host the crystallographic data used in the CSD are located in Cambridge, UK. The CCDC is a small outfit at the University of Cambridge, so server issues have happened in the past.
Don't wait until the last minute to work on your assignments! There is a 6 hour time difference between us in San Antonio and the support personnel in Cambridge, so there is nothing we can do to help if you have waited until the last minute and there are server issues.
If you are experiencing time out issues, you have a couple of options: 1) work on another assignment or go have a coffee and try again later; or 2) try to use the CSD desktop version.
If you are having trouble accessing CSD or receiving search errors from off campus or on your personal computer:
The current version of WebCSD's Structure Search (Elemental Sketcher) does not support Safari or iOS devices. While the issue is being resolved, CCDC recommends using Firefox or Chrome for structure searches from macOS (Apple) computers and the structure search is not currently supported on any browsers for iOS devices (iPhones and iPads).